How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

About exchange / return

• 1. About order cancellation
  Only orders with the status of the order "confirmed payment" or "preparing for shipping" are possible. If you would like to cancel your order, please contact us by email or phone.
• 2. Exchange and returns
  * Due to the characteristics of overseas shipping products, we may not be able to accept exchanges or returns due to customer's convenience, so please contact us in advance. (Including color / size exchange, etc.) In addition, when exchanging or returning goods due to customer's convenience, the customer will be responsible for the round-trip overseas shipping fee, customs duty, value-added tax, etc., so please be careful when ordering.
  
  --Products that can be exchanged or returned
  Items within 7 days after receiving the item
  New product with a tag that has not been worn, washed, processed or corrected
  Items sent incorrectly
  Defective or damaged items that arrived
  When prior consultation with the mail-order site has been completed in the exchange and refund procedures
  
  --Products that cannot be exchanged or returned
  Products that have been scratched or damaged by the customer
  When the packaging is opened or damaged and the commercial value is lost.
  When the commercial value is significantly reduced due to used or partial consumption
  When the commercial value has decreased significantly so that it cannot be resold over time
  When the packaging of products that can be duplicated is damaged
  If you have not completed the exchange and return procedures for the mail order site
  (For more information, please contact us by phone or email.)
• 3. Return method
  If you would like to return the product, please contact "Inquiry" by phone or email first. Please refer to the [Return Procedure] below and complete the procedure.
  [Return procedure]
  1) Within ○ days from the date of receipt of the product, attach an image that can prove that it is defective (whole product image and enlarged image of the defect), along with information such as order number, mis-delivery / defective product number, refund reason, etc. Please send it by e-mail.
  2) Once the return request is accepted, we will contact you separately later.
  3) When returning the product, please include a memo with the order number, customer name, and member ID in the package (box, packaging vinyl, etc.).
  * Please note that we will not be able to process returns or refunds if the items are returned without procedures such as return application or application acceptance.
  * The shipping fee for returning the product will be processed due to the reason for the responsibility.
  Customers are responsible for the return shipping fee in case of customer's convenience such as conversion, color or size exchange.
  We will bear the return shipping fee in case of mis-delivery, defective products, etc.
  * In the case of EMS, payment cannot be made on delivery, so please send a receipt for the shipping fee by email after shipping the item. After confirmation, we will refund you.

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.